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Essex Family Support Service

End of The Essex Family Support Service contract

It is with a heavy heart that we would like to update that from April 2024 Community360 will no longer be delivering this service and provide reassurance that support will continue to be delivered to families by HCRG, The Essex Child and Family Wellbeing service.

Over the past 4 years, Community360 has been delivering The Essex Family Support Service (EFSS) in partnership with HCRG and Chelmsford CVS. We are immensely proud of the support that we have been able to offer families across Essex and the relationships we have made along the way. We are proud that the EFSS have been able to support and mentor hundreds of families through the challenging times of COVID and the ongoing struggle with the of cost-of-living crisis. The service has also provided extra support around winter pressures and hosted a wide range of activities around additional needs and mental health.

None of this would have been possible over the last 4 years without the help and support of our fantastic internal and external partners, our wonderful volunteers and staff. We also want to take this moment to thank those colleagues that stepped forward to help us through some of our most trying times.

We are working closely with HCRG to ensure a smooth transition for families into their existing service. It has been an honour and a privilege to have worked so closely with so many incredible families, and we are proud of the help and support our service has been able to provide over the years.

Please see below formal communication

Essex Family Support Services – Update

Over the last four years the Essex Child and Family Wellbeing Services provided by HCRG Care Group in partnership with Barnardos has commissioned Community360 via a subcontractor arrangement to deliver the Essex Family Support Service across Essex.

As of the 31st March 2024 this contract will come to an end. HCRG Care Group would like to thank Community360 for their commitment to our partnership over the last 4 years, together we have been able to achieve greater outcomes for the children, young people, and families of Essex.

We are currently working closely together to ensure that all families who are currently being supported, including those who are waiting support are transferred back to the Essex Child and Family Wellbeing Services. Colleagues working as part of this subcontract from Community360 will also TUPE to HCRG Care Group from 1st April 2024 and will continue to provide support to children, young people, and their families in collaboration with colleagues from the Essex Child and Family Wellbeing Services. The Essex Child and Family Wellbeing Services referral process will continue to be promoted and used to ensure that families can still receive support from the most appropriate colleague based on their need.

The Essex Child and Family Wellbeing Services can be contacted for support via the details below or via your School Nurse or Healthy Family Support Worker. All new referrals will be triaged appropriately, and outcome-based care plans initiated where appropriate.

Essex Child and Family Wellbeing Services – Contact Details
Mid Essex – 0300 2470014
South Essex – 0300 2470013
North Essex – 0300 2470015
West Essex – 0300 2470122


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