HHE is seeking someone who is sympathetic to the needs of people who have a hearing loss to develop and deliver services in the community.
The charity has a small team employed to support thousands of people with hearing loss. HHE’s work has a significant impact on the lives of people living with hearing loss. Excellent verbal communication, patience, enthusiasm and a desire to help are essential. This is a permanent contract, with a 3 month probation period.
• Offer information, advice, guidance and emotional support to hearing aid wearers and hard of hearing people at Information, Advice & Guidance (IAG) Sessions, and by phone and in person at our Resource Centre as required.
• Be fully aware of assistive equipment, services, and benefits available to the hearing aid wearer and hard of hearing people.
• Undertake home visits to those who cannot access our community sessions or Resource Centre and complete Home Visit Assessments.
• In conjunction with the CEO, identify suitable locations for drop-in sessions, such as libraries and hospital information stands. • Be fully responsible for the setting up, facilitating and clearing away of IAG stands at agreed locations and at agreed times • Ensure all suitable literature and equipment is available for the duration of the IAG session. Request extra resources from IAG Coordinator as required. • Give talks to small groups as required. • Write at least 1 case study each month and share good news or event/stand photos with CEO for use on social media. • Input all service user data and visit report to data management system. • Collate feedback forms from service users and input to data management system. • Ensure that any follow up actions are taken e.g. onward referrals. • Promote the work of HHE when talking to people. • Meet with the Operations Manager every 8 weeks to ensure the project is delivering the outcomes required and suggest any improvements.
Click here to read more https://hearinghelpessex.org.uk/join-our-team-outreach-worker/